Practical and Helpful Tips: Phones

All About Business Telephone Systems

One of the integral elements of the IT infrastructure of a business is business telephone system. However, they’re typically given with little consideration when issues of reliability and availability are discussed. In most instances, data network is what have the most attention and certainly when the network is down, there will be a negative impact.

Despite the fact that many in the corporate world are using email as a form of communication, written word simply can’t convey the mood, emotion or intent like speaking directly to someone. The telephone conversations are capable of clearing misunderstandings that began from the improperly worded email. This is one of the reasons why the business phone systems that perform consistently and reliably is a must for the success of a business. Not just it benefits employees, telephones for businesses are also allowing customers to connect with customer service agents or employees, which is providing customers with sense of good intent on the business’ part.

Business telephone system varies as with the companies that use them. With different system capacities and call features, there’s a system that is designed to suit the needs of both small and big businesses. Many telephone systems consist of digital phones that are connected to the telephone system via cat 5 wiring in recent years.

These digital sets have allowed multiple calls and even programmable buttons, these digital phones have served the needs of user efficiently with little thought. These days however, needs for communication become more complicated as the technology has advanced and businesses are running their daily operations in a different manner.

It becomes common for numerous companies to expand beyond their immediate location with the way the business world runs today. Back in the past, this will have increased expense or posed logistical problems for communication to huge degree. But with the onset of VOIP technology, there are plenty of businesses that are able to cast wider net for employing qualified employees while minimizing the cost of start up in remote locations.

The way VOIP telephone conversation is transmitted is like how a computer transmits data. What is meant by this is, the user no longer have to be in the same building only to use extensions from telephone system. Wherever there’s an internet connection, remote worker could take his/her extension along and will appear to be working in office with everyone else. This is benefiting both the business and employees as research shown that the teleworkers have lesser odds of calling in sick when they are allowed to work right at their home. With this said, it isn’t so surprising why business telephone system is a must today.